Can I cancel my order?
No, once an order is place there will be no cancellations as it is in the processing stage.
How long is processing?
Processing is 5-10 business days and up to 4 weeks for preorder items.
When do you ship orders?
Orders are shipped after the 5-10 business day processing time.
When will my order arrive?
After it has finished processing for 5-10 business days it should arrive within 1-3 business days to USA & 7-21 business days internationally.
Can I change my address?
No, It is your responsibility to make sure everything is correct before ordering We sincerely apologize.
If you put the wrong address your processing can extend up to 10 more business days!
Lost, Stolen or Damaged packages!
We are not responsible for any lost, stolen or damaged packages!
If your tracking information states that your package was delivered to your address you provided during checkout and you have not received it, you must contact the United States Postal Service directly at (1-800-275-8777).
Any lost, stolen, or damaged packages must be reported as a claim to USPS. A insurance claim can be opened with USPS if you purchased Priority Mail or Express Mail shipping ONLY.
Customs & Fees
We are not responsible for paying customs or any other fee that may be needed.
Any packages that is returned to us will be partially refunded. What do we mean by partially refunded? Since the item was shipped out we cannot issue a full refund therefore you will not be receiving a refund on shipping cost.
We are not responsible for any delays that may be caused by unclaimed packages or incorrect shipping addresses. We ship to the shipping address that you enter at the time of purchase. Please ensure that your shipping information is correct during your checkout process to avoid any delays with your package.